Privacy Policy

Introduction

Rao Bro's LLC ("Rao Bros," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly:

• Name, business name, and contact information (email, phone, address)
• Business details including product catalogs, descriptions, images, and pricing
• Marketplace account credentials (when you authorize us to manage accounts)
• Payment and billing information
• Communications with our team
• Feedback, reviews, and testimonials

Information Collected Automatically:

• Website usage data (pages visited, time spent, navigation patterns)
• Device information (IP address, browser type, operating system)
• Cookies and tracking technologies
• Log files and analytics data

Information from Third Parties:

• Marketplace data (sales, orders, customer interactions)
• Public business information
• Service provider data (payment processors, shipping carriers)

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our multi-marketplace management services
• Create and optimize product listings across marketplaces
• Manage inventory and synchronize data across platforms
• Process transactions and send billing statements
• Communicate about orders, services, updates, and support
• Analyze performance and generate reports
• Provide customer support and respond to inquiries
• Comply with legal obligations and marketplace requirements
• Protect against fraudulent or illegal activity
• Improve our website and user experience
• Send marketing communications (with your consent)

3. How We Share Your Information

With Marketplace Platforms:

We share product information, inventory data, and business details with marketplaces where you choose to sell (Amazon, Wayfair, eBay, Etsy, etc.).

With Service Providers:

We work with trusted third parties who help us operate our business:

• Payment processors for billing
• Cloud hosting providers for data storage
• Analytics services for performance tracking
• Communication tools for customer support
• Shipping integration services

For Legal Reasons:

We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights and safety.

With Your Consent:

We may share information with other parties when you explicitly authorize us to do so.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We Never Sell Personal Information: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure servers and databases
• Access controls and authentication
• Regular security audits
• Employee training on data protection

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services
• Required by law or marketplace policies
• Necessary to resolve disputes or enforce agreements

When information is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

Access and Correction: You can review and update your account information at any time by contacting us.

Data Portability: You can request a copy of your data in a portable format.

Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.

Opt-Out of Marketing: You can unsubscribe from marketing emails using the link provided or by contacting us.

Cookie Controls: You can manage cookie preferences through your browser settings.

To exercise these rights, contact us at privacy@raobros.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality
• Deliver relevant content

You can control cookies through your browser settings, though some features may not function properly if disabled.

8. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (though we don't sell information)
• Right to non-discrimination for exercising privacy rights

Contact us at privacy@raobros.com to exercise these rights.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Effective Date"
• Sending email notifications for material changes

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

• Email: privacy@raobros.com
• Phone: (555) 123-4567
• Mail: Rao Bro's LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801